Shipping And Returns
Thank You For Choosing Itgirl Shop! We Are Committed To Providing Customers With The Best Shopping Experience. Below You Will Find All Important Information About Our Shipping And Returns Process.
Transport Information
1. Delivery Location
We Currently Deliver To Most Countries Around The World. On The Checkout Page You Can Select Your Country To Check If We Ship To Your Location.
2. Delivery Method And Time
We Strive To Process And Dispatch Orders As Quickly As Possible. Our Shipping Methods And Estimated Delivery Times Are As Follows:
Standard Shipping: Estimated Delivery Within 7-21 Business Days, Depending On Your Location.
Express Delivery: Estimated Delivery Within 3-7 Business Days, Depending On Your Location. Express Delivery May Incur Additional Shipping Charges.
Usa: Usually Ships Within 2-7 Business Days Of Ordering.
Canada: Usually Ships Within 3-8 Business Days Of Ordering.
Uk: Usually Arrives Within 3-9 Working Days After Order Is Placed.
Australia: Usually Arrives Within 5-12 Business Days Of Ordering.
Rest Of Europe: Usually Arrives Within 5-14 Working Days After Order Is Placed.
Please Note That Delivery Times May Vary Due To Customs Clearance, Local Holidays And Other Unforeseen Circumstances Beyond Our Control.
3. Order Processing
Once You Place Your Order, Our Team Will Process And Ship It Within 1-3 Business Days. Once Your Order Has Shipped, You Will Receive A Confirmation Email With Tracking Information.
4. Shipping Costs
Shipping Costs Are Calculated Based On Your Location And The Weight Of The Items In Your Order. You Can Review Shipping Costs On The Checkout Page Before Completing Your Purchase.
5. Order Tracking
You Can Easily Track The Status Of Your Order Using The Tracking Number Provided In Your Shipping Confirmation Email. If You Have Any Issues Tracking Your Package, Please Feel Free To Contact Our Customer Support Team.
Returns And Exchanges
At Itgirl Shop, We Want You To Be Completely Satisfied With Your Purchase. If For Any Reason You Are Not Satisfied With Your Order, We Offer Hassle-free Returns And Exchanges Within 30 Days Of Delivery. Please Read Our Returns And Exchanges Policy Below For More Details.
1. Eligibility For Returns And Exchanges
To Be Eligible For A Return Or Exchange, The Item Must Be Unused, In Its Original Packaging, And In The Same Condition That You Received It.
Personalized Or Customized Items Are Not Eligible For Return Or Exchange Unless The Item Arrives Damaged Or Defective.
2. Initiate A Return Or Exchange
If You Would Like To Return Or Exchange An Item, Please Follow The Steps Below:
Contact Our Customer Support Team By Emailing [email protected] Or Via Our Contact Us Page. Please Include Your Order Number And A Brief Reason For The Return Or Exchange.
Our Customer Support Team Will Review Your Request And Provide You With A Return Authorization Number (Ran) If Your Request Is Eligible.
Pack The Item Securely, Including All Original Accessories And Packing Materials, And Clearly Mark The Ran On The Outside Of The Packaging.
3. Shipping And Handling
Customers Are Responsible For Return Shipping Costs, Unless The Return Is Due To An Error On Our Part (For Example, Wrong Item Shipped, Damaged Or Defective Product).
We Recommend That You Use A Trackable Shipping Service For Your Return To Ensure The Package Reaches Us Safely.
4. Refunds And Processing Times
Once We Receive Your Returned Item, Our Team Will Inspect It To Ensure It Meets The Return Eligibility Criteria.
If The Return Is Approved, We Will Issue A Refund To Your Original Payment Method Within 5 Business Days. Please Note That Depending On Your Bank Or Payment Processor, Refunds May Take Some Additional Time To Be Reflected In Your Account.
5. Communication
If You Would Like To Exchange An Item Of A Different Size Or Color, Please Follow The Returns Process Above. Once We Receive Your Returned Item And Approve The Exchange, We Will Ship The New Item To You.
If The Item You Want To Exchange Is Out Of Stock, We Will Refund The Original Item.
6. Damaged Or Defective Items
If You Receive A Damaged Or Defective Item, Please Contact Our Customer Support Team Immediately. We Will Arrange For A Replacement Or Provide Further Assistance To Resolve The Issue As Quickly As Possible.
7. Non-returnable Items
For Hygiene And Safety Reasons, Certain Items Are Non-returnable, Including But Not Limited To Earrings, Underwear And Beauty Products, Unless They Arrive Damaged Or Defective.
If You Have Any Further Questions Or Need Assistance With Our Shipping And Returns Process, Please Feel Free To Contact Our Customer Support Team. Your Satisfaction Is Our Top Priority And We Are Here To Help! Happy Shopping At Itgirl Shop!