At Itgirl Shop, We Want You To Have A Delightful Shopping Experience, And We Understand That Sometimes You May Need To Return Or Exchange A Product. We Strive To Make The Process As Easy And Convenient As Possible. Please Read Our Return And Exchange Policy Carefully Before Initiating Any Return Or Exchange.
 
**1. Eligibility For Returns And Exchanges**
 
– We Accept Returns And Exchanges Within 30 Days From The Date Of Delivery.
 
– To Be Eligible For A Return Or Exchange, The Item Must Be Unused, In Its Original Packaging, And In The Same Condition As You Received It.
 
– Personalized Or Customized Items Are Not Eligible For Returns Or Exchanges Unless They Arrived Damaged Or Defective.
 
**2. Initiating A Return Or Exchange**
 
If You Wish To Return Or Exchange An Item, Follow These Steps:
 
– Contact Our Customer Support Team Via Email At [email protected] Or Through Our Contact Us Page. Please Provide Your Order Number And A Brief Reason For The Return Or Exchange.
 
– Our Customer Support Team Will Review Your Request And Provide You With A Return Authorization Number (Ran) If Your Request Is Eligible.
 
– Pack The Item Securely, Including All Original Accessories And Packaging Materials, And Clearly Mark The Ran On The Outside Of The Package.
 
**3. Shipping And Handling**
 
– Customers Are Responsible For The Return Shipping Costs Unless The Return Is Due To An Error On Our Part (E.g., Wrong Item Shipped, Damaged Or Defective Product).
 
– We Recommend Using A Trackable Shipping Service For Your Return To Ensure That The Package Reaches Us Safely.
 
**4. Refunds And Processing Time**
 
– Once We Receive Your Returned Item, Our Team Will Inspect It To Ensure That It Meets The Return Eligibility Criteria.
 
– If The Return Is Approved, We Will Initiate The Refund To Your Original Payment Method Within 5 Business Days. Please Note That It May Take Some Additional Time For The Refund To Reflect In Your Account, Depending On Your Bank Or Payment Processor.
 
**5. Exchanges**
 
– If You Would Like To Exchange An Item For A Different Size Or Color, Please Follow The Same Process As Mentioned Above For Returns. Once We Receive Your Returned Item And Approve The Exchange, We Will Ship The New Item To You.
 
– In Case The Item You Wish To Exchange Is Out Of Stock, We Will Issue A Refund For The Original Item.
 
**6. Damaged Or Defective Items**
 
If You Receive A Damaged Or Defective Item, Please Contact Our Customer Support Team Immediately. We Will Arrange For A Replacement Or Provide Further Assistance To Resolve The Issue Promptly.
 
**7. Non-returnable Items**
 
Certain Items Are Non-returnable For Hygiene And Safety Reasons, Including But Not Limited To Earrings, Intimate Apparel, And Beauty Products, Unless They Are Damaged Or Defective Upon Arrival.
 
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We Value Your Satisfaction And Want To Ensure That You Are Happy With Your Purchase. If You Have Any Questions Or Need Further Clarification Regarding Our Return And Exchange Policy, Feel Free To Reach Out To Our Customer Support Team At Any Time. Thank You For Shopping At Itgirl Shop!